If you use the printer often, then you might be encountered the “printer in error state” issue. The error will tell you that your “Printer is in an error state”. If you find this type of error while printing, then you should follow the given below steps. This step will help you by resolving the problem of printer in error state.
Check the connection and restart your devices
When you find such errors like the printer is in an error state, then, first of all, you should follow some basic steps. Check whether the computer is properly connected to the printer via Wi-Fi or USB cable. Always check the wireless connection and even the cable whether it’s the connection has no problem. Sometimes the cable gets broken, so because of that, it fails to connect to your printer.
Resolve the port issues and restart
If you are working in Windows 10, then you might get some port problems while printing. If you want to solve this problem within two minutes you need to follow the below steps.
Right-click on the start menu or direct search from the start menu. Search and select “Device Manager”.
On the device manager screen, you can see the “View” menu on top. Tap at the ‘View” menu which is on the top and from that dropdown choose the option “Show hidden devices”, so you will find the hidden devices on your window.
You can find the Ports (COM & LPT) section on the device manager screen. Expand that option, then can you can find the Printer Port. By right-clicking on the printer port, head to properties on the bottom of the dropdown.
Go to the “Port settings” tab which is on the top of the properties. Select the options which say “Use any interrupt assigned to port”. Enable the box of “Enable legacy plug and play detection”.
Once the settings changed, just click on the OK button and it will automatically get saved changes.
Finally, you have to now reboot your computer. And after restarting the computer, the printer should work normally. If it’s still showing the same issue, then you need to follow the further steps.
Update or reinstalling the driver
The problem of the Printer in error state can also cause by the fault in the printer driver. So, to solve this problem, you should update or reinstall the printer driver.
First of all, go to the start menu and right-click on it, then open the Device Manager.
On the screen of the device manager, tap on the below Printer option so that it will extract the list under it. From the above list, you have to search for your printer in the window. To uninstall the printer you have to right-click on the option and click on the “Uninstall Device” option.
After clicking on the uninstall device it will give you a pop-up warning of confirmation of the uninstalling process. So tap on the OK button to continue.
Then the initialization process will start. Once it gets completed, you have to reboot your computer for the changes. When your computer turns on it will automatically start installing your printer. If it is asking for a driver location, then you need to insert the given CD with the printer and start installing it. After the Canon Printer setup you have to restart again.
Updating the driver from the manufacturers website
If still the problem repeats, then you should go ahead to update the printer driver manually. Visit the manufacturer’s official website to search for the drivers of your printer. Download the brand new version from the website of the manufacturers manually and follow the process of installing it. Once it gets installed, it will automatically update the printer’s existing driver. But always ensure that the Canon printer should be connected to the computer all times. in case of go to www.canon.com/ijsetup to update the drivers.
Contact printer manufacturer
If you have tried all of these methods, but still it is showing the same error then it is better to contact the manufacturer of your printer. They will help you with any kind of problem with your printer and solve it. you can also try to reset canon printer to default settings & start again.
So these are the super ways to fix Printer in error state problem. We hope you got your solution for your query of how to resolve your Canon printer in an error state with simple steps.
The people or users face such situations many times where they want to reset the Canon printer, but unfortunately, they have no idea about how to reset it. The process of resetting the canon printer might help you in getting the printer normal function and even fix multiple problems like printer won’t respond, slow printing, the printer is offline, and many more. So this the article will help you in resetting the canon printer settings so that you can see resolve it.
Power Resetting of Canon Printer:
If you want to bring your printer in a normal functioning then all you can do is visiting your canon printer. The below steps are to instruct about how to reset your printer easily.
Step 1: First of all, you should turn off your canon printer and remove the plug from the socket. From the printer even remove the ethernet cord to completely disconnect it.
Step 2: After some minutes, turn on the printer by plugging in the power socket. Even connect pack ethernet cable into connection.
Step 3: Letter on test the printer by printing just to check whether the problem is resolved or not.
Ink resetting of Canon Printer
The best thing about the Canon inkjet printer is the built-in special chip in which you will get to know to fill up the ink cartridge when it gets low or gets out of ink with the help of an alarm. When you get this kind of issue then it can disrupt your normal printing operations, so at that time you can replace the ink cartridge with a filled one, or else refill the same cartridge. The ink resetting is a vital step to do in such situations. Below are the methods to bring back your the printer in normal function.
Step 1: First of all, remove the ink cartridge that you will find inside the canon printer.
Step 2: Check out the chip inside the ink cartridge whether it properly associate with the contact plate.
Step 3: Later on, bring the cartridge down and hold it for some seconds. Then the LED light will start flashing until the light cools down you just have to hold it.
Step 4: The next thing you have to do is to remove the ink cartridge which is on the chip resetter and repeat the process of resetting the ink cartridge whichever requires.
Step 5: After that you have to install the catridge on your printer.
Hard resetting of Canon printer
The hard reset canon printer is the process of bringing the printer back to default factory settings. For doing a hard reset of the printer you just have to follow these steps.
Step 1: In your canon printer, you can able to see the stop button. Just hold it until the alarm starts.
Step 2: When the alarm begins just release the stop button but only when it successfully flashes for 19 times. This will reset your canon printer to normal factory settings.
Step 3: To refresh the overall functions of the installed printer, you need to first uninstall the device from your laptop or computer and better to re-install it.
At this point, we will see how to reset the Canon Pixma printers into factory settings and about how to reset the ink cartridge of Canon Pixma. Follow the below steps for the detailed information of resetting.
Reset Canon Pixma printers into factory settings
Step 1: First of all switch on the printer, and head to the computer screen. Click on the start button and locate to search box.
Step 2: Search for ‘device settings’ and click on OK.
Step 3: To begin the resetting process, you need to select the resetting option and then click on OK.
Step 4: Later on, turn off the Canon Printer.
Step 5: The next step is to hold the ‘Stop’ button and then press on the power button of the printer.
Step 6: After sometime release the Stop button.
Step 7: After that hold the ‘Power’ button and double press the ‘Stop’ button.
Step 8: After some seconds the printer screen will show “O” on its display screen.
Step 9: The next step is to press the “Stop” button continuously 4 times and press the “Power” button 2 times.
Step 10: The last step you have to do to complete the setting process is to press the “Power” button to shut down the device.
Reset Pixma ink cartridge
Step 1: First of all, you have to unplug the power cable of the printer and USB cables for resetting the ink cartridge.
Step 2: Press and hold the “Power” button and on another side open the ink cartridge door and plugin the power cables without releasing the “Power” button.
Step 3: On the final step close the cartridge door and finally released the “Power” button.
So these are all the effective steps to follow for resetting your printer and even ink cartridge. It will even help you in resolving the different types of printer problems.
So, these were the steps to reset your Canon printer. Hope you found them useful. If you face any issue you can reach out to us through the comments.
a lot of people struggle with the issue of connecting Chromebook with there printer. in this post, we have given you detailed information on How to Proceed & connect the canon printer with Chromebook and Print with it.
Connect your printer
Ensure that printer is turned on:
If you want to connect your printer into your Chromebook, then it is necessary to plug in the printer into the socket and turn it on. Skip this step to the cloud print step if you want to print any document from Google account.
Search and connect your printer to the Wi-Fi if necessary
If you are not already connected to the Wi-Fi, then open the printer menu in your printer and select the option of Wi-Fi network. Later on, search for the Wi-Fi that you require to connect and enter the proper network’s password and connect it. All printers have a difference in connecting Wi-Fi, so you have to check the printers manually. If your printer failed to connect the Wi-Fi network, then directly move on to the last step of this part.
Connect Wi-Fi network on your Chromebook
Later on, head to the Chromebook and go to profile on the lower right side, you will find the Wi-Fi logo over there, just click on it so that it will open the Wi-Fi menu.
Select the network in which the printer connected
You have to select the same network in which your printer is connected. To use your printer from Chromebook you must make sure that Chromebook and printer it is connected on the same network, otherwise it will not work.
Type the password and connect it
After clicking on the same network type the password when it gets prompted and connect it. After getting connected you are ready to add a printer to your Chromebook.
If your printer doesn’t connect your Chromebook wireless, then take a USB cable and connect one side of your Chromebook and another side to the printer. Some printer works on USB to USB cable and some works on USB to printer cable to connect.
Add printer to Chromebook
Click on account icon:
First of all, you have to click on your account icon which is on the bottom right corner, then the menu will appear.
Tap on settings
You will get the setting option in your account icon, click on it.
Click on Advanced
Later on, click on the Advanced option that you will get to see on the bottom of the Setting option.
On the printing section click on the printers option.
Click on the Add Printer, you will see the list of the printers which is currently available.
Select your printer
Now look for your printer and select whichever you want to use.
Click on Add:
After selecting the printers name, you will find the Add button below that section. Just click on it to proceed to print any document from your Chromebook.
Add the printer to Google Cloud print
Connect your printers to Mac or Windows:
If you want to enable cloud printing then you should use the non-Chromebook computers. Connect your computer to your printer via Wi-Fi. Or else if you can’t connect through the Wi-Fi network, then use a USB cable attaching to both computers and printers.
Click on Google Chrome:
Double click opens Google Chrome software. It will get opened.
On the top right corner, you will see the three-dot button which indicates the option. Click on it so that dropdown will get appeared.
Tap on Settings:
click on the settings, and it will take you to the settings page.
Click on Advanced:
When you scroll down you will find the Advanced option. Click on it.
Click on Google cloud print:
on the printing section, go to Google cloud print.
Click on Manage Cloud print devices:
on the bottom, click on Manage Cloud Print Devices. If it says to login to your account, then log in to your Google account to proceed ahead.
Select your printer and add it:
Click on your printer which you want to use to print your document. Letter all click on the Add option below that section so that you can print.
Print from Chromebook
Head 2 document which you want to print:
Once your computer gets connected to the printer then you can print any of the items on your screen. If your printer is connected to your Google cloud print, then you need to use Google Chrome.
Click on the print option
Go to the menu option, and there you can find the print option. If you are in the Google sheet then you can find the file option and click on print at the bottom. In a simple way, you can easily do this by pressing the Ctrl+P button to print your document.
Select your printer
Find and select your printer, you can set a default printer to print documents.
Change the settings
You will get options while you print like pages, the number of copies, layout, and colors. if you want to change the settings then you can or else go with the default.
Click on Print
After all, click on the Print option on the bottom and you will get your document printed through your printer. here is the similar post that may help you add printer with Chromebook
So these are the simple and various steps to connect your Chromebook to your printer. We hope this article of different methods to connect your printer to print any document helped you.
Canon Printers are a must for everyday life and therefore, any disturbances in their functioning stop our work in between. There are different printer errors but the specific printer error we are talking about here today is the Canon offline printer showing the offline status. Well, there is nothing to worry about! Here, we will discuss some solutions that can help you to resolve the issue.
Before going for the following options, check that that your printer’s cable is plugged in the electric outlet or the USB lien of the printer is connected. Also, please check your network connectivity by restarting your router.
Reasons why Canon printer is offline –
Canon printers do not work if the printer has some technical issues. But like every other technical thing, printers also display error messages. The most common of them all is the Canon Printer Offline Error. With this error message, it becomes difficult for users to operate on the printer and fix the problem of offline status.
More about the Canon printer error
If you are dependent on printing for a large part of your business then these errors can bring your work to a halt. When you give the command to your printer to print the material and rather it shows that the printer is offline than you are dealing with Canon printer offline error. You do not have to worry, this problem is very common and can be resolved by following simple steps.
Canon printers are very innovative and provide complex options that make your work easy. At the same time, printer errors are very uncertain. Most of the problems in printers occur when they are not kept well or not used appropriately. In such cases, you can always take the help of Canon Customer Support.
The offline error
This problem of the printer might occur too frequently than your liking. A very simple or minute misconfiguration can make your printer show this message. If we discuss the main causes for Canon Printer Offline Windows 10, they could be the network and connectivity issues. When the offline error of the canon printer is shown, after that you will not be able to print any document unless you resolve it.
Difficulties with the Canon printer offline Windows 10
Canon Printers are largely used everywhere so one would not be able to find an alternative to printing. The problem of offline printer occurs sometimes even if all the network connection is good. We might also commit some casual mistakes like connecting the plug to USB. Also, you might have set some wrong settings for the printer on your system that is causing the problem.
Fix Canon Printer Offline Problem
Now you Must Try Solution given below One by One. We are confident that One of these steps may be able to fix the offline Problem & Bring it back online ready to Print.
First, go to the start menu and type services. Further from the option choose services (desktop app).
From the window that has opened in front of you, right-click on the print spooler option. Then you can choose the restart option from the drop-down menu. If you see that your restart option is in grey and you cannot choose it, so go for a start instead.
Now, right-click on the print spooler once again and go for the ‘properties’ option. Choose the startup type as Automatic. You need to click on save to keep the settings.
The last step of this solution is to restart the PC and try to print the desired documents and see whether it’s working or not.
Disable” use printer offline“
Go to the start and type control panel. Choose the Control panel (Desktop app) from the results displayed.
The next step is to choose hardware and sound from the displayed window. Further, choose devices and printers.
Find your desired canon printers among all the printers displayed on the screen under the printer Catalogue. Then right-click on the canon printer and further choose the option ‘see what’s printing’.
Click the printer menu to look if ‘use printer offline’ option is unchecked. If the option has a tick mark that is it is checked then click on the tick to uncheck it.
Now, click on the printer once again and choose ‘cancel all documents’.
The last step is to give the command to print your desired options and see whether the printer works or not.
Reinstall the canon printer software
The other reason for the offline printer problem might be because of the problems caused by the driver. If you follow the steps below the problem would be solved. In case it does not happen then you will have to reinstall the Canon printer driver.
First, open the run box. For doing this you have to press the Windows key and the R key simultaneously. Then further you have to type devmgmt.msc inbox and click on OK.
In the print, queues menu find your desired Canon printer. Then right-click on the printer and choose to uninstall the device.
If you are not into technical stuff and are hesitant to download a driver form the canon website than you can make use of driver easy. It can automatically find the most suitable driver for your computer. Although downloading the Canon driver is easy from the Canon website but it takes a bit more time.
You can try any solution that is mentioned above. Each one of them delivers the best results. Not only this, the canon printers’ customer services operate twenty-four seven and therefore, you can contact them on printer customer support number for any further queries or issues. You can also email them on their official email address and get professional assistance.
Hope This Will Help You Fix the Problem. Comment & Let us Know if you need More Help with Offline Printer Problems. Until then Good luck
The printer is the essential internet device used by almost all organizations in their day to day routine. Canon printers are well known for its advanced features in budget-friendly prices. Canon printers are one of the most used printers across the globe.
To enjoy error-free printing experience with the canon printer every user should install and set up its device drivers properly. This article provides a complete guide to canon printer users about installing device drivers and setup canon printer.
How to setup canon printer With windows 10
The user receives the CD which consists of the device drivers required for their canon printer. Users can install the drivers with the help of the CD which comes with the printer unit. The users who do not receive any CD with the printer can download the device drivers from the official canon website. Windows users can follow a set of steps given below to set up a canon printer on their device.
Insert the CD which comes along with the printer unit.
After loading the CD, run the setup file from the CD.
Follow on-screen instructions for installing canon printer drivers into the windows operating system.
The users who do not get any kind CD with canon printer unit can visit the official Canon website. Visit Canon.com/ijsetup to Understand it Better.
Click on the support tab and go to drivers and downloads section.
Select the printer from various IT devices and enter your printer model. Users can get there printer model on the front or backside of the actual printer unit. The model number is also mentioned on the user manual which the user receives along with their printer unit.
After selecting the printer model user can see the drivers required for your printer model.
User can select their windows operating system (XP, Vista, 7, 8, 8.1, or 10) and enter the details like 32 bit 64 bit.
Click on the download button to download drivers on the system.
Once the download is completed the user can navigate to download folder and double click on the setup file to run the setup.
After then the user can follow on-screen instructions to install the Canon printer drivers in their windows systems.
While installing the drivers on the windows system it will ask users to select the connection type between the USB connection and wireless connection.
Select the wireless connection and make sure that your printer unit is ON and its power lamp of green color is ON.
Click on connect to the network button on the 2-1 printer setup window.
It will ask users to select from WPS or cable fewer setup options. Users should select the wireless setup. The XP users are unable to see the cable less setup option so they can select the other setup button.
It prompts connection via cable less setup window after then press the Wi-Fi button from the printer till its orange color icon flashes twice. Release the button after the second flash.
Click on the Next button from the window when a blue lamp of Wi-Fi blinks and a power lamp is lit on the canon printer unit.
After then the user needs to select their region and enter the details about the residence.
The user needs to select the set of software which he needs to install on their system from the disk.
Read and agree on the license agreement of the canon product.
It asks the user to allow all install wizard process. Sometimes the antivirus or windows firewall might block this installation so click on the Next button on the screen.
On the next screen enter your canon printer model number and SSID of your network. User can find their printer model on the user manual or front/backside of the printer unit.
In this way, the user can complete the wireless connection setup between the printer unit and windows operating system. The users which are unable to detect their printer can setup canon printer with USB cable on windows operating system. Here is the process by using which users can connect their Windows operating system with the canon printer unit.
Follow the steps given in the above section and select the USB connection type in step number 12. Click on the Next button.
If you already connected your printer unit with the system by using USB cable then unplugs it and hit the next button.
It will take some time to download and installing MP drivers for your Canon printer unit. Wait for a couple of seconds to complete downloading and installing procedures.
It will open the printer connection screen on which users need to add their canon printer unit in the system. User needs to connect their windows system with the printer units with the help of USB cable. Turn ON the printer unit.
Click on the add printer button on the screen.
Typically windows automatically detect and add the printer unit which is connected to it by USB cable. Sometimes the user needs to enter the printer names and printer model numbers to add the printer unit.
It will open the test printer window on which the user can test their printer by clicking on the execute button.
Select the software which needs to be installed on the system from the CD.
Read and agree with the license terms.
Enter the details like OS, region, and residence to complete the registration process.
Click on the exit button to complete the setup and installation process.
In this way, the user can set up a canon Wireless printer on the Windows 10 operating system with the help o a USB connection.
Here are the steps which Mac users can use to install and setupcanon printer drivers on Mac.
Insert the CD which comes along with the printer unit.
After loading CD it will ask the user to enter the password for installing a new helper tool. The users who don’t receive the software CD with printer unit should go to the official canon website. Go to support-> drivers and download section. Select the printer from available devices and enter your canon printer model.
After entering your Mac operating system details click on the download button to download the drivers in the system. Once downloading finishes locate the downloaded file and double click on it.
Enter the password and click on the install helper button.
Click on the Next button to install the helper.
In the setup, it will ask the user to select a connection type from the USB connection or the wireless connection. Users can select the wireless connection.
Turn on the canon printer unit before following the next steps. Ensure that the power lamp on the printer is on. If it is on hit the next button after selecting a wireless connection.
Click on connect my network-> cable fewer setup options from the screen.
It will open the connection via cable fewer setup windows on the Mac screen.
Press the Wi-Fi button from your canon printer unit until the orange lamp on the printer blinks twice. Release the Wi-Fi button after the second blink of the orange lamp.
Click on the next blue Wi-Fi and green main power lamp blinks. The network connection of your system might be temporary off during the setup.
On the next screen select your region and hit the next button.
Enter the details about your place or the residence area.
Now it will ask the user to select the software which needs to install on the Mac operating system. After selecting the software click on the next button to start the installation process.
Read the terms and license agreement on the screen carefully and click on the Yes button to complete the setup of the canon printer software.
After then it will ask Mac users to add their printer. Users should click on the add printer button.
Select your canon IJ printer drivers from the screen and press the add button.
In this way, Mac users can connect their printer with the system without the help of cable i.e. wireless setup.
The users who want to setup canon printer on Mac with the help of USB connection can follow given steps.
Setup Canon With Mac using USB Cable
Refer the above steps given in previous cable lees setup of canon printer on Mac. Select the USB connection in step number 5.
Disconnect the printer from the system if it is already connected and press the next button.
Wait for a couple of seconds while the MP drivers for your Canon printer are downloading and installing.
Make a proper connection between the system and the printer unit with the help of a USB connection. Click on the add printer button.
Mac automatically detects PC which is connected to it with the USB cable. If not add the printer manually by entering its names and model number.
Click on the execute button to begin the printer test of your printer.
Select the software from the list which is required to be installed on the system.
Agree to the license agreement of the canon product.
Enter the details of OS, printer, region, and residence for registration purposes.
Click the exit button to complete the process.
In this way, the user can connect canon printer units with the Mac system by using USB connection type. Users can get in touch with the canon customer support team for any kind of further assistance and query related to their canon printer unit.
A dirt-stained or Clogged PrintHead Can be the reason behind Multiple Errors & Problems With the canon Printer.if you check Our Guides you may find that 60% our Guides Mention & Recommend cleaning Printhead in many errors & Printing Troubles. The printhead is a Key Component of Printers’ Containing Nozzles & electric Circuits. The printhead is Responsible for Printing, spraying & managing the ink on the paper.in one word Printhead is the soul of any inkjet Printer. This Post Would be Perfect Guide for You to Help Clean canon Printhead Using Various Methods.
Clean Canon Printhead
Before We Jump on How to Clean Canon Printer Printhead Let’s Get to Know Why Do We Need to Clean the Canon Printhead & How Often We Need to Do it?
For Better Printing experience You should Clean your Printer Along With Printhead every once in While because of overtime Dirt in atmosphere Or Ink Spray of Waste Ink May Block Print Head Nozzle or Interfere With Programmable Electrical Circuit of Printhead. this may Result in Your Printer Printing Blank Paper or Some Other Error Causing Hurdle Printer to Print Any Document. There are Mostly Two Methods to Clean the Printhead For Example –
Checkout Both Option One By One to Clean Canon Printhead. To Perform Soft cleaning of Printer You Canon Printer Must be Configured & Properly Configured With Computer. Now Lets Try Steps First Using Windows Computer.
For Windows Computers
Pro Tip – Always Perform a Nozzle Check if You Find the Option Under maintenance.
Turn On the Printer & Insert Small Quantity of Paper & Insert the cartridges to be print-ready even When you have an error or problem.
Click on the Left of screen Side on Windows Key & Go to Control Panel>Devices & Printers
Select Your Canon Printer & Right Click On it & go to the Properties
Under the Properties Click On Maintenance Or Hardware Option
In Different Models & series of canon Printer the Location of Cleaning Option Maybe different. You may Find Cleaning Option Under Printer Preference Or More Options Or Tools from the displayed Windows.
Under the cleaning Option, you may See a Couple of Options such as –
Align Printhead Or Ink Cartridges
Clean Ink Cartridge Or Clean Printhead
Clean the Printer (Deep Cleaning)
Use these Options One by one to Clean the Printer Using Printer Maintenance Option It Self. Follow the OnScreen Instructions to Get it Cleaned. Print a Test Page to Check Quality & Improvements.
For Mac Computers –
Make sure Mac is Configured With the Printer Regardless or Wired Or Wireless & Keep the Printer Print-ready
Click on the Apple Logo at the top left of your mac computer & go to system Preference
Go to Printers & scanner &Select Your Current canon Printer Which you Wish to clean
Under that Printer go to Option & Supplies > Utility>Open Printer Utility
Now the Next Box may Show up with many cleaning & Maintenance Options for You to Get Your Printer cleaned.
Perform the Printhead & Cartridge Cleaning Together to maximize the Performance & Quality of Printing. Select the Cleaning Options according & Follow the Onscreen Maintenance Tips to Get it cleaned. Print a Test Page
Manual Cleaning Canon Printhead –
This is a Hardware way of you cleaning the Printhead Manually. Before we Begin explaining it Please gather the supplies We Would Need for Cleanup –
1-2 Liter of Warm Water
A Pot of Bowl that can contain water along with Printhead
Pure Isopropyl Alcohol Or Neutral Detergent
Turn off the Canon Printer & disconnect it from Power Cord
Open the Printer Cover take & carefully Press the Liver to take out the Ink Cartridges & Later Gently Eject the Printhead From the Carriage
Pour the Warm Water in Bowl & Mix it With Pure Isopropyl Water Or Neutral Detergent & mix it well.
Place the Printhead Into this Mixture With Warm Water & leave it there for 3-4 Minutes
You Can Also Place Ink Cartridges into the same water & Get it cleaned.
Just shake the water & Gently Empty the water out of the bowl.
Pour the Cleaner Warm Water in Bowl again With Alcohol & wash it up one more time
Take out the Printhead Out of the Water & Use Clean Paper towel Or Cotton Cloth to Dry it Out.
Make sure No Water is Left on Printhead on Cartridge & Use a Hot Air Dryer Or Sunlight to Clear out Any Moisture Out these components Now Go Back to Your Printer & Assemble all the components Carefully & Get your Printer Print-ready. Perform a Test Print to make sure its Working & Print Quality Has been Improved.
this should help you clean canon printhead. comment Below & do let us know if you need any other help Fixing any Problem with your Printer. Our Exper Moderator & closed community member May get you the Help Asap.